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What Our Clients Say
You can see thousands of items by clicking the “shop” button on our website. You can filter your search by category, price, item name and more. If you see something you like, email the item number to your Brand Manager so they can confirm stock, pricing and production time.
Most orders take between 2-3 weeks for production and shipping, but that varies from order to order. Our team will provide a production timeline with every quote so you can plan accordingly. Need something quick? We have rush options – ask us how!
We’re happy to send you a sample before placing your bulk order. Most samples are sent free of charge, and most samples are yours to keep.
Yes – You will receive a virtual proof for your order before it’s moved into production. Occasionally we have to waive a proof for rush orders, but we’ll always talk through that with you in advance.
Our industry has a standard 5% overrun/underrun policy, meaning that you might receive a few more or less than what you ordered. But don’t worry – you’ll only be charged for what you receive.
Reach out to your Brand Manager to discuss minimum order quantities for your project and/or to receive a high quantity quote.
You can cancel or change your order at any time prior to production! But because everything is custom made-to-order with your logo, we cannot accept cancellations after your order has been moved into production.
Some of the items we offer have setup charges. Think of your logo like a stamp – our factories have to create a custom stamp of your logo for each item. Your logo that’s sized for a pen isn’t the same as your logo that’s sized for a coffee mug. Creating these screens are a manual process, which is why there might be a setup charge for your order.
It’s an art file that allows us to scale your logo to any size without distorting it. If you’ll notice with JPEGs, they will appear blurry the larger you expand them. Vector files are essential because they ensure the integrity of your logo. If you don’t have a vector file, our team can help you recreate your artwork into vector.
Yes! Just be sure to let your Brand Manager know beforehand so they can confirm all of your shipping details.
In most cases, yes. We’ll work with you to make sure we have all the information we need to ship your order internationally. (PS – We have the ability to produce many items abroad. Let’s talk through the details of your specific project to determine if international sourcing is a good fit.)
Definitely, we’ll just need your carrier account number to accommodate.
We accept checks, credit cards, ACH and wire transfers. All accepted forms of payment will be noted on your invoice email + we’ll send a secure payment link for card payments.
No, we do not store any card information. We are proud to be PCI compliant.
We require that the first transaction be paid with a credit card. After that, you can apply for Net 30 terms. Your Brand Manager will provide you with an application to complete, and you’ll be notified if you’re accepted for terms.
Mistakes happen! If your order isn’t what you were expecting, please let your Brand Manager know. If your order arrives defective or damaged, we will always make it right.
We charge sales tax in states where we have tax liabilities. If you are tax-exempt, please send us your exemption letter or resale certificate so we can add it to your file.